{"id":1402,"date":"2023-01-26T12:41:35","date_gmt":"2023-01-26T12:41:35","guid":{"rendered":"https:\/\/adelino.pt\/alternative-dispute-resolution\/"},"modified":"2024-08-01T10:28:25","modified_gmt":"2024-08-01T10:28:25","slug":"alternative-dispute-resolution","status":"publish","type":"page","link":"https:\/\/adelino.pt\/en\/alternative-dispute-resolution\/","title":{"rendered":"Alternative Dispute Resolution"},"content":{"rendered":"\t\t
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Alternative Dispute Resolution<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Online Dispute Resolution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Dear customer,<\/p>\n

In the event of a dispute, any consumer residing in Portugal and the European Union can exercise their right to complain to an official, third-party entity that is impartial to the process. In this context, ADELINO provides all information so that you can exercise your right to complain. <\/p>\n

If for any reason you are dissatisfied with the purchase made in our online store, you can appeal to a consumer Alternative Dispute Resolution Entity (RAL), as per the list below:<\/p>\n

    \n
  • Lisbon Consumer Dispute Arbitration Center<\/li>\n
  • CIAB \u2013 Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)<\/li>\n
  • CNIACC \u2013 National Center for Information and Arbitration of Consumer Conflicts<\/li>\n
  • European Commission<\/li>\n<\/ul>\n

    You can also formalize your complaints and complaints regarding purchases made in our online store by contacting ADELINO via email at info@adelino.pt.<\/p>\n

    To check more information about these processes, we also suggest consulting the General Consumer Directorate website: www.consumidor.pt.<\/p>\n

    What is alternative consumer dispute resolution?<\/h2>\n

    This is a mechanism that allows all consumers to use official entities that can assist in resolving any conflict with a commercial entity, without first having to open a litigation process in Court.<\/p>\n

    What is the role of these entities in resolving the conflict?<\/h2>\n

    These entities act as intermediaries between the consumer and the merchant who is the target of the complaint. The intermediary can impose a solution on both parties, or seek to bring them together so that a solution can be reached. Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Alternative Dispute Resolution Online Dispute Resolution Dear customer, In the event of a dispute, any consumer residing in Portugal and the European Union can exercise their right to complain to an official, third-party entity that is impartial to the process. In this context, ADELINO provides all information so that you can exercise your right to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-1402","page","type-page","status-publish","hentry"],"yoast_head":"\nAlternative Dispute Resolution - ADELINO<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/adelino.pt\/en\/alternative-dispute-resolution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Alternative Dispute Resolution - ADELINO\" \/>\n<meta property=\"og:description\" content=\"Alternative Dispute Resolution Online Dispute Resolution Dear customer, In the event of a dispute, any consumer residing in Portugal and the European Union can exercise their right to complain to an official, third-party entity that is impartial to the process. 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