Delivery
We can fully understand that you really look forward to receiving your order. You will therefore receive updates from us about your order:
You will receive an order confirmation by e-mail when your order has been successfully placed.
We will send you a packing confirmation when your order has been packed in our warehouse.
You will receive a shipping confirmation by e-mail when your package is on its way. This will also contain the Track & Trace code which will allow you to follow your order.

Can I get my order delivered elsewhere?
If you want your order to be sent to another address, enter the address during payment. You will receive the invoice via the submitted e-mail address, while the package is sent to the selected delivery address.
If you send someone a gift, you can also opt to have the product wrapped at a small cost.

Exchanges and return
You can send a return request or exchange for any item ordered within 14 days from the date of delivery. Ship it back to our offices. You have got to support the shipping costs (we refund you the shipping costs if your complaint has been accepted, in case of return only).
Items must be in original condition. Put it back in Adelino original packaging. You will receive our confirm exchange or refund by email as soon as we received the pair.
After receiving back the item, the exchange or return will be processed as soon as possible. Adelino as the right to deny the return based in the items bad condition, does not offer refunds and is not responsible or accountable for the loss of product being returned. For all returns, please address to:
Rua João da Silva Pereira, 212
4730-180 Gême | Vila Verde
Portugal

Complains
Obviously, we want you to fully enjoy your products. We would therefore like to hear from you if you have complaints about our products and/or services. For us to be able to help you as effectively as possible, you can contact us by e-mail, WhatsApp or Facebook messenger. Our aim is to respond to your message within one day, also during weekends. If your compliant is about an online order, please send us your order number as well. We can then immediately get to work for you.

In case of a complaint or dispute, you can also visit Online Dispute Settlements at http://ec.europa.eu/consumers/odr.

Shipping
Portugal – 0.50€
Rest of the world 1.50€